Privacy Policy

 

Soleo Developer Privacy Policy

Last Updated December 5, 2017

This Privacy Policy (“Privacy Policy”) describes how Soleo treats information you may provide to us while using the Soleo Developer website, Local Search API, the Content, and the related application program interface(s) (collectively, the “Service”), available at developer.soleo.com and/or api.soleo.com or such other web address provided by Soleo, including how we may use such information, how we protect the security of such information, and how you may change or request that we remove such information from our systems.

In the event this Privacy Policy conflicts with a privacy policy provided for any other Soleo webpage or website, this Privacy Policy controls. We will not, except as described in this Privacy Policy, disclose, sell, rent or otherwise provide to any third party any personally identifiable information collected from you. We do not share, sell, rent or trade personal identifiable information with third parties for their promotional purposes except as part of the services we provide directly or indirectly to you. BY USING THE SERVICE, YOU CONSENT TO THE SERVICE TERMS OF USE (FOUND AT HTTPS://DEVELOPER.SOLEO.COM/TERMS_OF_USE) (THE “TERMS OF USE”), WHICH ARE HEREBY INCORPORATED HEREIN, AND TO THIS PRIVACY POLICY AND TO OUR RECEIPT, RETENTION, DISCLOSURE AND PROCESSING OF PERSONAL INFORMATION FOR THE PURPOSES STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.

1. WHEN DOES SOLEO COLLECT PERSONAL INFORMATION?

You may choose to register an account for the Service (the “Registration”). By completing a Registration, or by accessing the Service in any way, you consent to Soleo’s use of, in a manner consistent with this Privacy Policy, any information you provide. Also, Soleo may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any information in response. Any information voluntarily submitted, whether in feedback forms, in response to a survey, or by any other method of voluntary feedback is used for the purposes of improving the Service and Soleo’s product and service offerings.

2. WHAT INFORMATION DOES SOLEO COLLECT?

Soleo collects information in two ways.

Some information we collect is provided to us in connection with Registration process and as part of the process of the account management process. This information may include, but is not necessarily limited to:

  • your name;
  • the name of your business;
  • your phone number;
  • the phone number of your business;
  • your email address;
  • the email address of your business;
  • credit card and debit card information and other payment information that you provide to arrange payment for services and products Soleo provides to you, directly or indirectly, through the Service;
  • other details about your business in connection with the creation of your account and your use of the Service;
  • correspondence between you and Soleo;
  • survey results;
  • products or services ordered from Soleo; and/or
  • information to validate your identity in case you forget a password or username.

Some information we may gather from your use of the Service and the use of the services and products we provide through it:

  • Device-specific information (for example: tablet model, mobile phone model, operating system version, and mobile network information including phone number).
  • When you use our services, we store your behavior in a session so that your experience is seamless. That session also gets written to a log. This may include:
    • what pages, reports, widgets, and other tools you used;
    • your Internet protocol or “IP” address;
    • unusual event information such as crashes, errors, slow load times, browser type, time, browser version and other troubleshooting details;
    • cookies and other anonymous unique identifiers; and/or
    • location information
  • We may send one or more anonymous identifiers (including cookies) to your device as part of the usage of the Service and our other services and products. This is just one of several ways that we collect usage data and maintain your login sessions properly.

The Service is not designed or intended to collect personal information from children under the age of thirteen, and Soleo does not knowingly collect such information. Pursuant to the Children’s Online Privacy Protection Act, Soleo prohibits children under the age of thirteen from using the Service. If Soleo becomes aware that any personally identifiable information is received from children under the age of thirteen via the Service, Soleo will promptly remove such information.

3. FOR WHAT PURPOSES DOES SOLEO COLLECT PERSONAL INFORMATION?

We may use your personal information for the following purposes:

  • to personalize aspects of our overall service to you;
  • to communicate with you;
  • to provide services or products available at or through the Service to you, including the collection, storage, and distribution of data on your behalf in connection with the services or products you are asking Soleo to provide directly or indirectly through the Service;
  • to transmit information to Soleo’s third-party payment processor for the purpose of completing one or more payment transaction(s); and/or
  • to maintain, improve, and provide basic functionality of the Service;

4. FOR WHAT PURPOSES MAY SOLEO DISCLOSE PERSONAL INFORMATION?

Except as provided in this Privacy Policy, Soleo shall not sell, rent, trade, or otherwise transfer any personal information to any third party without your explicit permission, unless in connection with the services, it is obliged to do so under applicable laws or by order of competent authorities. Outside of providing your information to provide the Service on your behalf, there are very limited situations related to law, safety or security when Soleo may share your personal information with a third party. These limited situations are where Soleo, in its discretion, reasonably believes that Soleo is required to do so in order to: • collect, store, and distribute data on your behalf in connection with the services you are asking Soleo to provide to you; • satisfy any legal process, governmental request, applicable law, or regulation; • prevent or investigate illegal activity; • enforce or investigate violations of the Terms of Use; • protect the rights, property or safety of Soleo, its users or the public; and/or • transmit information to Soleo’s third-party payment processor for the purpose of completing one or more payment transaction(s). Soleo will provide reasonable assistance and information to any appropriate judicial, law enforcement or government authority lawfully requesting such information and you hereby consent to such disclosure. Soleo may store and process your personal information in any country in which Soleo maintains facilities, including outside of the country from which such content originated. By using the Service, and/or procuring any services or products from Soleo, you consent to the transfer of information outside of your country. Soleo may also access or process your personal information if necessary to satisfy technical requirements or network policies, meet your customer service requests or prevent any disruption to the Service. As Soleo continues to develop its business, Soleo might acquire or divest itself of certain assets, subsidiaries or business units, or enter into a transaction with another entity. In such transactions, as well as in the event Soleo, or substantially all of its assets, is acquired by a third party, personal information of users may be one of the transferred business assets. We reserve the right to include your personal information in any such transfer.

5. WHAT ARE COOKIES? HOW DOES SOLEO USE THEM?

Cookies are pieces of information that the browser of the Soleo software client or your internet browser may store locally on your computer. Cookies enable Soleo to recognize you or your preferences, gain information about your use of the Service, enhance your user experience, and help us to improve the Service, and our product and service offerings. This information may be analyzed by third parties on our behalf.

The Help option on the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

6. WHAT ABOUT LINKED WEBSITES AND THIRD PARTY APPLICATIONS?

This Privacy Policy applies solely to information that is acquired on or by the Service, in connection with your use of Soleo’s products or services, or through your relationship with Soleo. The Service may include hyperlinks to other websites neither owned nor managed by us. Soleo is not associated with these third party websites and does not review their privacy policies. We cannot guarantee the privacy of any information that may be obtained by third parties at or through these other websites. We strongly encourage you to review the privacy policies of any website you visit before supplying personally identifiable information through that website. Soleo accepts no responsibility or liability for these other websites.

If you use any extras, plug-ins or third party applications in connection with your use of the Service, or any Soleo products or services (“Applications”), the provider of such Applications may obtain access to certain personal information about you. Soleo does not and cannot control how the provider of Applications may use any personal information obtained in connection with such Applications. We strongly encourage you to review any privacy policies or other terms applicable to the use of such Application before installation. Soleo accepts no responsibility or liability for any Application.

7. HOW DOES SOLEO PROTECT YOUR PERSONAL INFORMATION?

Soleo undertakes various precautionary measures to maintain the security of the Service and your personal information. Soleo protects your information online by ensuring that its third-party hosted server provider(s) and credit card processor(s) use industry standard encryption methods to prevent unauthorized access to user’s personal information stored on its servers. Soleo protects your information off-line by restricting access to your personal information in its facilities. Your personal information and traffic data can only be accessed by authorized personnel that require access to this data in order to fulfill their duties.

Your personal data is stored on secure servers hosted by Soleo. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take commercially reasonable steps (including appropriate technical and organizational measures) to protect your personal information.

8. DOES SOLEO CONTACT YOU?

Soleo may contact you about, the services Soleo provides. Soleo reserves the right to use email, the Service or other means of communication deemed appropriate by Soleo to notify you of any actual or potential claims related to your use of the Service or any Soleo products or services. Soleo may send you alerts to keep you up to date with news about Soleo, and Soleo services or products or Soleo related information. You can opt-out of the receipt of automated promotional communications from Soleo by clicking the ‘unsubscribe’ link included in the Soleo message.

9. CAN THIS PRIVACY POLICY BE MODIFIED?

Soleo reserves the right to modify the provisions of this Privacy Policy as Soleo believes necessary or appropriate. We will inform you of these changes by email or by posting the revised Privacy Policy on the Service. The revised Privacy Policy shall be effective immediately upon such notification or posting. You agree that your continued use of the Service following such notification or posting shall constitute your acceptance of the revised Privacy Policy.

10. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU CONTACT SOLEO?

You have the right to access and amend your personal information. You may inform us of any changes in your personal data, and we will update or delete your personal data accordingly. Soleo will use reasonable efforts to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. Some of your personal information may be edited online by resubmitting or modifying your Registration. We will respond to requests to view, correct, complete or delete your personal information within a reasonable period of time and upon verification of your identity. You may also address any questions regarding your personal information and this Privacy Policy to us at soleodeveloper@soleo.com

11. HOW LONG IS YOUR PERSONAL INFORMATION RETAINED BY SOLEO?

Unless you request Soleo to delete your personal information, Soleo will retain your personal information for as long as necessary to (i) fulfill any of the purposes identified herein and (ii) comply with applicable legislation, regulatory requests and relevant orders from competent courts. Soleo may, but is under no obligation to, periodically review personal information in its possession and dispose of personal information of users which has not been accessed for a substantial period of time or which Soleo in its discretion believes is no longer current or accurate.